Privacy Policy

1. Introduction

Agent 2.0 Real Estate is committed to protecting the privacy of individuals and ensuring that personal information is handled responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).​

2. What Personal Information We May Collect

We may collect personal information including, but not limited to:​

• Full name​

• Contact details (address, email, phone number)​

• Date of birth​

• Employment and income details​

• Rental history​

• Identification documents (e.g., driver's licence, passport)​

• Bank account or payment information​

• Information provided via rental applications or maintenance requests​

• Communication records between you and our agency​

3. How We Collect Personal Information

We collect personal information:​

• Directly from you (in person, over the phone, by email, or via our website)​

• When you submit a rental application or make an enquiry​

• Through property inspections, maintenance requests, or tenancy agreements​

• From third parties such as previous landlords, referees, property owners, or publicly available sources​

• Through online platforms (e.g., realestate.com.au, domain.com.au)​

4. Why We Collect Personal Information

We collect personal information for purposes including:​

• Managing rental applications and tenancy agreements​

• Conducting property inspections​

• Processing maintenance requests​

• Communicating with landlords, tenants, buyers, and sellers​

• Complying with legal and regulatory obligations​

• Marketing our services (you may opt out at any time)​

5. Disclosure of Personal Information

We may disclose your personal information to:​

• Property owners and landlords​

• Tradespeople and contractors for property maintenance​

• Tenancy databases​

• Legal, financial, or insurance service providers​

• Government or regulatory authorities when required by law​

• Technology service providers (e.g., cloud storage or CRM platforms)​

We take reasonable steps to ensure that these parties are bound by confidentiality and privacy obligations.​

6. Storage and Security

We store personal information in both electronic and physical formats and take reasonable steps to protect it from misuse, loss, unauthorized access, modification, or disclosure. Measures include secure databases, password-protected systems, staff training, access restrictions, and secure disposal of information no longer needed.​

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may require you to verify your identity.​

8. Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us to lodge a complaint. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):​

• Website: www.oaic.gov.au​

• Phone: 1300 363 992​

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.​

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:​

Agent 2.0 Real Estate
Goulburn, NSW 2580
Phone: 0488 744 639
Email: admin@agent20.com.au 
Website: www.agent20.com.au